A developer encountered issues transferring Shopify store ownership to their client despite following the standard process. After entering the client’s email and receiving the 6-digit verification code, the transfer button became unresponsive and no progress indicator appeared.
Key troubleshooting steps suggested:
Resolution:
The issue stemmed from moving the development store to a paid plan before transferring ownership. Shopify’s Security Team must now manually handle the transfer, which could take weeks.
Important warning for developers:
Always transfer ownership before upgrading a development store to a paid plan. Once upgraded while still in development, the standard transfer process is blocked and requires Security Team intervention, causing significant delays.
Hi Kate thanks for the help. Your reply got me part of the way there. It turns out because I moved the site to a paid plan while developing, Shopify’s Security Team has to make the transfer. They said it could take weeks. Wow! This is going to be a fun conversation with my client.
Heads up to anyone out there. If your moving your dev site to a paid plan while still developing, because you need paid apps, etc… make sure you transfer ownership first.
Regards,
Driver 3