I deactivated my store but i had a pending payout do i still get that at end of the month?
Topic summary
Pending payouts will still be sent even if a store is deactivated/paused/frozen. Funds are transferred to the bank account on file with the payment gateway according to the expected payout date.
Actionable guidance: If the payout doesn’t arrive within 2–3 business days of the expected date, contact Shopify’s live chat support for assistance.
Key terms: “Payout” is the scheduled transfer of collected sales funds to the merchant’s bank account; “payment gateway” is the payment processor used by the store.
Open question: A follow-up asks whether pending payouts are paid if a store was terminated; no definitive answer provided yet in this thread. The discussion remains partially unresolved regarding terminated accounts.
Great question! Yes, even if your store is deactivated/paused/frozen you will receive any pending payouts to the bank account on file with the payment gateway. If for any reason you do not receive it within 2-3 business days of the expected payout date please connect with our live chat support for further assistance.
Can I get the pending payouts if my store was terminated?