I deleted my products but it still showing on my shop

Shopify Discussion

Topic summary

Deleted products and collections continue to appear on storefronts after removal from the Shopify admin. In many cases, clicking these items returns a 404 “Page Not Found,” but one report says some deleted items still show as free and can be checked out. New or replacement collections sometimes don’t display. One store uses the Impulse (Modern) theme; multiple store links were shared.

Shopify guidance:

  • Share store link and theme to review setup.
  • Check product availability per sales channel (e.g., Online Store, Facebook) and make items unavailable.
  • Remove old products/collections from navigation menus and update theme homepage sections to point to new collections.
  • Clear browser cache and provide exact product/collection details for investigation.

Community tips:

  • Follow product removal guides; try setting unwanted products to Draft.

User feedback:

  • Cache clearing didn’t help; drafts didn’t hide items for some users. Issues persist across devices.

Status: No confirmed resolution in-thread. Shopify support is awaiting more details to diagnose whether visibility is due to sales channel availability, navigation links, or theme configuration. The discussion remains open.

Summarized with AI on December 15. AI used: gpt-5.
1

Hi,

Recently I deleted several products on my store, due to some mistakes I made during the creation. However, I noticed that even though the templates had been successfully deleted, those products still remain on the shop, and now I can’t find a way to hide them from the customers (the templates used to edit products info are already gone). Is there any thing I can do to solve this problem? All I need is to make it unavailable permanently.

Thank you for the advices.

1 Like
2

Hi there @kresia7 !

Don here from Shopify.

Could you share a link to your store with us here first, and let us know the name of the theme you are currently using in your store?

One thing you might like to check out yourself is the product availability setting which can be set individually for each product.

This would allow you not only set a product as available or not but also on which sales channels (online store, Facebook, etc) it can be seen.

If you can share the info requested above and check out that setting, that would be great.

Regards,

Don

3

I’m having the same issue. Even though I have deleted a collection/products and uploaded completely a new set of collections.

The website still show that old product but when i click on them it gives “page not found”.

The back-end shows that my new dataset is there but it’s not showing.

I have bought this theme

https://themes.shopify.com/themes/impulse/styles/modern

APPRECIATE IF YOU CAN HELP AND GIVE ME SOME TIPS. clearing cache etc didn’t help.

thank you

1 Like
4

Hi there @hrasof !

Don from Shopify once again.

Thanks for sharing your concern with us here in the Shopify Community.

Would you mind sharing a link to your store so I can see how you’ve got it set up currently?

You mentioned that you had deleted some products and collections in your store, but would this be deleting them from your admin or also removing them from your store’s navigation or reconfiguring your theme to show new collections on your homepage for example?

Let me know as much as you can about how you added the new collections and if you have added them as links in your store or added them to your homepage using the Online store > Customise theme menu.

The more information you can give us here the better we will be able to understand and help out.

I look forward to looking into this with you!

Regards,

Don

5

HI there,

I am having a similar issue. I deleted the products from my store as they are no longer available with my supplier, however they are still showing on my store even quite a few hours later after deletion.

https://vonerix.com is the link to my store.

Regards

1 Like
6

Hi there @jaedonleaf !

Don from Shopify once again.

Thanks for letting me know about your concern here and for the link to your store, that’s great!

Would you be able to let me know more about the specific products you removed and any collections they were in so I can check this out on my side?

It could be the case that your browser there is displaying cached info from previous visits to your store, so be sure to clear your browser cache before checking any updates you’ve made like this.

If you can confirm the products in question and any other info about how you removed them from your store, I can check it out from my side again.

I look forward to working on this with you.

Regards,

Don

7

Hi @kresia7 , follow these two articles here and here to know how to remove one or all products from your store.

Hope it helps

8

Hello, I have the same issue.
I’ve deleted 2 products from my store, but they are still showing on my site.
https://thecrystalbasket.com/products/ford-m-live-sale-19-09-22?_pos=5&_sid=a1859f21d&_ss=r
I’ve deleted the cache and also checked on a second device
Is there something else i can try?
As they are deleted now i can’t see them on the shopify admin to archive or remove the stock showing.
Please help.

1 Like
9

Hi, Simply go to products on Shopify, and turn whatever you do not want seen into a draft.

10

I’m having the same issue. Even though I have deleted a collection It is showing on the website and page is displayed as ‘404 Page Not Found’.

I have created a new collection but this is not showing on the website?

1 Like
11

I have the same isdue. That was the first thing I tried. It simply isn’t working.

1 Like
12

i have also had the problem, only difference is that some of the products are free ( the ones which i had deleted) except for one, as well as the fact that it lets me checkout when i try to buy those products.

my shop is shopsvast.com