I didn’t received my payment even shows already paid

Payments + Shipping & Fulfilment

Topic summary

Multiple merchants report missing Shopify Payments payouts despite their accounts showing “paid” status.

Key Details:

  • Original poster’s payment from December 21st never arrived in their bank account
  • Bank confirmed no payment was received and requested a payout transaction reference number from Shopify
  • At least two other users report identical issues with payouts from December 18th and 21st

Current Status:

  • One user contacted two Shopify advisors but the issue remains unresolved
  • No solutions or updates have been provided yet
  • Merchants are concerned as these payments represent their business income

Action Needed:
Users need Shopify to provide transaction reference numbers and investigate why payouts marked as “paid” were not actually transferred to merchant bank accounts.

Summarized with AI on November 3. AI used: claude-sonnet-4-5-20250929.
1

Hello,

On my Shopify it shows already paid but I haven’t received the payment since 21th this month. I have contacted my bank, they never received it, and they ask me to contact Shopify for the payout transaction reference number.

I am start getting worry as this are my income that need to pay off my own stuff.

Can someone help out?

2

I came across the same issue like you. Same payout on 21th but never arrived. I contacted two advisors, but haven’t solved the problem

3

Hello mate ! same here , any update ??

4

hello , same here ! any update ,?? i have same isse from 18 dec