Hello, I need help getting back into my account I recently changed my password and when I tried to log back in my Shopify account it asked for an authentication code, But I didn’t save those codes What Could I do?
Hey, @jdeetw !
Thank you for reaching out to us.
Do you happen to recall if you downloaded any recovery codes during the setup process? You can check your “Downloads” folder for a file named shopify_recovery_codes. If you find it, you should be able to utilize those codes to regain access to your account.
If that solution doesn’t work for you, please contact our live support by following this link. The virtual Help Center assistant will guide you through the prompts to access our live chat support. We appreciate your cooperation!