Hey, I’m trying to find where can I add privacy policy. I have checked under the Settings > Policies, but there are only refund policy, terms and conditions and shipping policy. Also I have checked under Customer privacy, but it is just a redirect to Policies.

You can definitely edit the privacy policy from the main policy settings page. Admin > Settings > Policies. It’s the 2nd text field listed on this page. https://help.shopify.com/en/manual/checkout-settings/refund-privacy-tos

Everywhere where I look for support videos etc., there is indeed displayed a text box for privacy policy. But in all honesty in my page all available text boxes are: Written return and refund policy Terms of service Shipping policy Contact information It’s just not there.

In that case, you’d want to reach out to Shopify’s support team directly ( https://help.shopify.com/en ). I’ve never heard of - or encountered - the privacy policy not showing up within the back-end admin, so I really couldn’t help further with this, unfortunately.

Hi, did you ever get the issue sorted out? I have the same problem and so far, customer service is not able to help me. Thanks.

Hi, there! You can add your store policies by going to Settings > Policies in your Shopify admin. The ability to generate policies depends on your store language, but the fields should still be available for you to type in your own policies. If you’re not seeing this please contact our support team …

Hi Erin, thanks. As I mentioned in my post, I’m already in touch with your support team but not getting closer to a solution. The field is simply not there.

Hey how are you ? I’m having the exact same problem and I haven’t been able to resolve it yet. Did you get any response from the shopify team ?

I had the same problem and was able to resolve it after confirming with Shopify Support, that it’s not an issue on their side: In Safari, I used an extension called “Hush” that blocks prompts to accept cookies and privacy invasive tracking. That extension hides the “Privacy Policy” section in Sho…

We’re having the exact same issue as the OP. As they have stated, when you go to the settings it just takes you around in circles. There isn’t an actual option to add the Privacy Policy ANYWHERE! Some assistance from Shopify with this would be appreciated as I see others are experiencing the same pr…

Hi, @hollowpoint ! Thanks for reaching out. I recommend contacting our live support team so we can look into this further, as there’s no known reason why this would be happening. Our technical team would need to investigate. To get in touch, please follow these steps: Head over to the Help Center .…

I don't have a privacy policy template (using Dawn)

Shopify Discussion

brideau May 5, 2024, 2:50pm 13

Not sure if it’s the same issue you’re having, but I ran into this because of an ad blocker built into my browser that was hiding that section. As soon as I turned it off, the section showed up correctly on the privacy page.

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I don't have a privacy policy template (using Dawn)

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