I don’t know why they did this. It isn’t good business to make decisions that directly affect your customers without at least gathering some feedback from them.
Topic summary
Main issue: Merchants report the new 2023 visual admin dashboard is harder to use, less informative at a glance, and worse for accessibility. Fonts are smaller, color scheme is low-contrast/monochrome, and key metrics are buried.
Noted regressions: Loss of quick daily/monthly snapshots, sales-channel breakdown, and live visitors/orders/revenue on the homepage. Analytics now feel fragmented with more clicks and an enlarged but “less meaningful” top graph and unused space.
Accessibility: Low contrast, tiny text, and a new font hinder visually impaired users; no accessibility toggle. A formal request to Shopify Help on Twitter was acknowledged and logged.
Operational impact: The order screen prints all fields (even empty), doubling some merchants’ printing costs. Rollout appears inconsistent (some devices still show the old layout).
Revert/customization: No way to switch back. Support responses mention future dashboard customization but give no timeline. Some propose petitions, mass support tickets, social posts, or leaving the platform; Polaris exiting beta in Sept is cited as a potential window for fixes.
Media: Side-by-side screenshots highlight information loss.
Status: Ongoing with no resolution. Key asks: revert option, restored at-a-glance metrics (e.g., ATC=add to cart, IC=initiated checkout), and accessibility fixes.
4 Likes