I got this error trying to talk to a advisor plus my account got Inactivated

hi so l have a problem on my account it got inactive because l was changing my debit card details multiple time and it logged me out l send them the necessary document to shopify its been 10 days was no response on shopify end This is my reference number 44375530.

And l want to connect my store to advise and talk to a advisor l am getting this error. Its my first time getting this error. Whats going on first my account know this