I got this message while setting up my shopify account

Shopify Discussion
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1

Your Shopify Payments information couldn’t be verified
While signing up for Shopify Payments, the information you provided didn’t pass the verification process. For more information, you’ll need to contact support.

I got this email a few days after I created my Shopify account. I contacted Shopify support but still have not received a response for my ticket it’s been a few weeks.

Please help me I’m new on Shopify.

2

I’m sorry to hear that you haven’t received a response from Shopify support yet. Here are a few things you can try:

  1. Check your email spam folder to see if their response was filtered there by mistake.
  2. Try reaching out to Shopify support again, as it’s possible that your original message was lost or overlooked.
  3. Double-check the information you provided for Shopify Payments during signup to ensure that it is accurate and matches the information on your government-issued identification and bank account.

If none of these solutions work, you can also try contacting Shopify support through their social media channels or live chat to see if you can get a faster response. Good luck!

3

Hello @decoramalk !

You took the right steps in contacting our support for this issue.

While you wait for a response, you can have a look into some of the requirements for using Shopify Payments here to see if you meet all eligibility criteria.

Some important ones to highlight here is the list of countries where Shopify Payments is available and that if you’re setting one of those countries as the location of your business, you must be able to provide evidence of a physical/business presence there. Failure to provide this information upon request may result in the gateway being revoked from your store - which is very inconvenient for you and your customers as that would mean they are unable to check out.

If you do not meet the eligibility criteria for Shopify Payments, you can have a look through the many other options available in your region by checking out our Payment Gateways page here, and selecting your country from the list.

When it comes to set up of third party gateways (any gateway other than Shopify Payments), the steps include first creating your account with the gateway on their website, then following these steps here to set it up on your store.

Once you have sorted your payment gateway, - what are your plans for next steps? Is your store almost ready for launch? I woud love to hear a bit more about your business and products.