I had removed loox , still some loox coding is there in my code

Shopify Apps

Topic summary

A user uninstalled the Loox app from their Shopify store but leftover code remains visible in their site, causing issues with Google Search Console.

Problem identified:

  • Loox scripts and widgets still appear in the theme code despite app removal
  • Specific code snippets include loox_global_hash, loox_pop_active, and review-related styling

Solution provided by Loox team:

  1. Navigate to Shopify admin → Themes → Actions → Edit code
  2. Open the theme.liquid file
  3. Locate and delete: {{ shop.metafields.loox["global_html_body"] }}
  4. Clear browser cache (Ctrl+F5 on Windows, ⌘+R on Mac) and verify changes

Additional support:
Loox offered direct assistance via email (support@loox.io) or by creating a staff account for their team to access and clean up the theme code directly.

Status: Solution provided but not yet confirmed as resolved by the original poster.

Summarized with AI on November 20. AI used: claude-sonnet-4-5-20250929.
1

i had removed the loox app, but still in my code its showing loox reviews and widget, i am attaching the screenshot. it is giving some problem for my google search console. how can i remove it, Please help

1 Like
2

Could you please share your website URL and screenshot?

And also let me know did you remove the code from the theme file as well. if not then you have to remove app code from the theme file as well.

3
.loox-reviews-default { max-width: 1200px; margin: 0 auto; }
4

remove such app related code from the theme and everything will work fine after that.

5

Hey,

Amit from the Loox team here :slightly_smiling_face:

To prevent leftover Loox codes from affecting your store after uninstalling, please follow these steps (also mentioned in our uninstall email):

  1. Go to your Shopify admin themes page
  2. Click the “Actions” menu and then select “Edit code”
  3. Edit the theme.liquid file
  4. Find and delete the code below:

{{ shop.metafields.loox[“global_html_body”] }}

  1. Refresh the page without using the cached version of the site by pressing Ctrl+F5 (on Mac: ⌘+R ) and check again

If you’d like assistance editing your Liquid code, please create a staff account for [email removed] with access to your theme and we’ll be happy to help!

Please feel free to reach out at support@loox.io and we’d be more than happy to help you with this!

1 Like