I’ve noticed that when I press the cart button on my shop white screen appears and I can’t press anything after it appears can someone help me to fix it?
Hi, @WoTho .
Could you share your store URL for better visibility? I’d like to test out the add to cart button to see if I’m able to replicate the error you mentioned.
To gather more context, could you let us know what theme you’re using, if there have been any recent changes made to your theme code and if customers are also experiencing this issue?
In the meantime, could you try the following troubleshooting steps to see if the issue can be resolved:
Troubleshooting Steps
- Try rolling back your theme code to an older version of your theme.
- Download a fresh Shopify theme within your admin and preview your store in the new theme.
- Try a different web browser, as well as incognito or private windows to rule out any browser issues.
- Try another device, like another computer or mobile phone.
- Clear your cache and cookies on your browser. After this, completely reboot the browser.
Looking forward to your response!
Thank you Victoria
This is my Url store wotho.myshopify.com
It has a password beacuse i didnt choose a plan yet
The password is 1234
Im using debutify theme
I didnt make any changes to the code
And yes.
Customers also have the same issue
Thank you for your prompt reply and sharing that information.
Could you let us know if the above troubleshooting steps have worked for you?
To note, until you’ve chosen a plan you will not be able to sell your products or services. When clicking ‘add to cart’ you’ll see Checkout isn’t available. You’re able to choose a plan during your free trial and won’t be charged subscription fees until the end of your trial. You can learn more about how the free trial period works here.