Main issue: A Shopify slideshow with 3 slides began showing only 2 on the storefront. A preview link and a screenshot were provided.
Key details and troubleshooting:
Settings check advised: ensure the third slide is enabled, not removed, and its image isn’t oversized/corrupted; try re-uploading.
Theme code review suggested to ensure no condition limits slides (e.g., loops capped at 2–3) and to inspect the slideshow section file.
The merchant had added custom code to support separate mobile images. The problem appeared only when “Auto-rotate slides” was enabled; swapping slide positions changed which slide disappeared.
Proposed workarounds:
Remove the custom code changes to test.
Alternative: use two slideshow sections (one for mobile, one for desktop) and hide each with CSS media queries.
Collaboration attempt:
Access was requested and granted, but the helper couldn’t identify the cause and suspected custom CSS.
Outcome:
The merchant later confirmed they resolved the slideshow and it now works correctly. The exact fix/root cause wasn’t shared. The thread is resolved.
Summarized with AI on December 17.
AI used: gpt-5.
Hi, I added below code to add separate mobile image in slideshow section and it worked fine for 2 days but from yesterday morning I’m facing this issue. Also when i interchange the position of slides from 1st to 2nd than 1st slide is visible and 2nd is not.