In that case, it sounds like the issue isn’t with Shopify itself but with how the Kalles theme needs to be configured on a new store.
If the theme developer has confirmed that it needs to be set up from scratch, I’d recommend following their guidance, as they’ll know the theme’s architecture best. If you get stuck on a specific step during the setup, feel free to share the exact error or screenshot, and the community can help troubleshoot that particular issue.
If the Kalles support team has already confirmed that the theme needs to be configured from scratch on the new store, there’s unfortunately no quick way to make it behave exactly like your previous setup. The easiest approach is to recreate the theme settings step by step and customize it for the new store. If there’s a specific part that’s difficult to edit or configure, let us know which section it is, and the community can help with that.
A blank or 404 in Customize means preview with no product selected.
Open Customize, and at the top switch the preview from Home page to Products, then pick a real product.
If you dont have any products, add one under Products, Add product, or bring them over with Products, Export on the old store and Products, Import on the new one.
Make sure each product is set to the Online Store sales channel.
Re-upload your logo, banners, and section images, then reopen each section in Customize and re-select them.
Reassign any Featured product or Featured collection blocks to items that exist in the new store.
Rebuild your menus under Content, Menus.
About Kalles
a single-use license
ask the theme makers (The4) to transfer the license or buy a new one. They might then hand you a fresh copy plus your saved settings, which is faster and far less broken than fixing a ZIP move by hand.
That is why their support said to set it up fresh
If the product page is still blank after adding a product, even on the live store, the product template needs Kalles’s own setup, and the fresh licensed copy restores it.