I closed my Shopify account in Late November and I received a charge on my credit card for $1.00 for the date 1/18/24. Need help to get this charge removed. I closed the account due to difficulty with using the Shopify account. Can anyone assist with this matter, please?
Hi @Sonya01 ,
Thank you for reaching out to the Community. I’m happy to provide some assistance with your request, to ensure it gets resolved.
If you haven’t done so already, I’d encourage you to head over to our Log In Page and enter your shop details. If the shop has been successfully closed, you’ll be presented with a page that shares past billing details. If however, you can access your Shopify admin, it’s likely that your Shopify account is still active. Due to this, you will want to connect with us directly. This will allow our support team to take a closer look, as we wouldn’t have access to any account details through the Community.
To connect with us, you can:
- Head over to our Contact Page.
- Enter ‘Can’t log in’ into the chat box.
- Select the ‘I still need help’ option
- Select the ‘Account Support’ prompt to view our available support options.
To ensure no future charges occur however, you will want to confirm the shop has been successfully closed. To complete this, you can check out our Pausing or Deactivating Your Shop document. This shares steps on how to successfully close down your shop. It outlines however, that you can:
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Head to Settings > Plan, your Shopify admin.
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Click Deactivate store.
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If applicable, review the options to switch to the Pause and build plan, or start a new store.
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If you still want to deactivate, then click Deactivate store.
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Select a reason for the deactivation, and then click Continue.
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Enter your password, and then click Deactivate now.
Once deactivated, your store’s information will be guaranteed for 2 years. If at any point within those 2 years you’d like to re-open your shop, you will have the opportunity to do so.
Please let me know if you have any other questions or concerns.