I am still trying to get my bank to refund me for an Ipad “hkuniversityy” never sent to me. They deleted their store on your site so there is no record on Shopify of my purchase, except the debit from my card and a confirmation email. Your automated chat response system sent me a link to complete an online form labeled “Report an Issue with an Order” but that form REQUIRES an active order confirmation link; which of course I do not have because the scammers deleted their store. When I try to use the link from the confirmation email I originally received; the page is no longer available, the store is no longer available.
This has happened to several people I know around the holidays from the same store. We are all trying to file a “class action” complaint with your company because they still have stores on your site. I need an email address for me to communicate with a “Support Advisor”. I refuse to start any subscriptions with your company especially not just to file a complaint. And apparently, I MUST have a Shopify store to chat with a rep so PLEASE. Send me an email address so I can send my supporting documentation.
I can see why these scammers have 3 other store on Shopify. You all make it very hard to communicate or complain; unless I start a free trial to open a store. Wow!