I have closed my shopify account due to hour cuts at work close to 3 months ago, and I realize I have been charged 3 times for $30 since then. I don’t know why and I shouldn’t have been charged because that was the whole reason I closed my account. I know I properly closed my account because when I went to log back into my shopify account it said that my store was closed which forced me to reopen my store to check the subscription. This is so frustrating because there is no option to take off a payment method only replace and closing my shopify store still charges me so I am at a loss of what to do. I would like you guys to look into my account and get a refund for the months I have been charged while my account was closed, thanks.
I have closed my shopify account 3 months ago and I am still getting charged for a basic subscriptio
Hi, @northbaydeals .
From the sounds of it, there is a good possibility that you have a second account that was accidentally created and is currently active and charging you each month. In order to give a concrete answer, I will need to verify your store and collect the invoice numbers that appear on your banking statement. With your store verified and the invoice numbers, I can help track down where the charges are coming from. We can then work together to ensure the store is closed, and I can help review your refund request.
Mine is doing that too.