I have installed Judge.me reviews on this site but the rating stars do not display

Store Design
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Topic summary

A user encountered an issue where Judge.me review rating stars displayed as broken image icons on their Shopify store (annamuseo.com) using the Dawn 2.0.1 template.

Solution Provided:

  • Add custom CSS code to either the base.css file or Judge.me’s Custom CSS section in the backend
  • The CSS forces the font-family to ‘JudgemeStars’ with !important flag
  • This fix successfully resolved the initial broken star display

Related Issue:

  • Another user (DeepImpact) reported stars appearing as boxes on phones and laptops during review submission
  • Stars display correctly after saving, but not during the writing process, causing confusion about whether ratings are being captured
  • Judge.me support team (Gabriela) provided similar CSS targeting .jdgm-form__rating elements and offered further investigation if the issue persists

Status: Initial issue resolved; secondary issue being addressed with support team involvement.

Summarized with AI on November 9. AI used: claude-sonnet-4-5-20250929.
1

I have installed Judge.me reviews on this site but the rating stars do not display. They’re a broken image icon kind of display instead. Any way to fix this?

URL: https://annamuseo.com/products/kairi-oil

Template: Dawn 2.1.0

Thanks for any help!

Screenshot 2024-02-14 at 4.28.50 PM.png
Screenshot 2024-02-14 at 4.28.50 PM.png1168×1240 34.3 KB

2

Hi @stribley welcome to the Shopify Community,

Can you please put below code into your base.css file or in the judgeme reviews backend CUSTOM CSS section.

Online Theme > Edit Code > base.css file in the theem files.

.jdgm-star {
    font-family: 'JudgemeStar' !important;
}

Thanks

Thanks

3

That worked. Thank you so much!

4

hey Liqiud_xPert_SJ ,

i have this installed as well, but the stars show up as just boxes when trying to give a review in phones and laptops. the stars show up after and before writing a review but they don’t during that. it’s confusing as you never get to know if what you’ve rated is saved or not. could you help me out with that?

5

can you please share the store url

6

hey,

it’s www.deepimpact.in

and i don’t know how to send dms, can you help me with that?

7

you can check my profile.

8

Hi @DeepImpact ,

This is Gabriela from the Judge.me support team :slightly_smiling_face:

Could you please try applying the CSS below to your theme files to correct the star rating issue?

.jdgm-form__rating .jdgm--on, .jdgm-form__rating .jdgm--off {
font-family: 'JudgemeStar' !important
}

In case the issue persists, could you please contact us at support@judge.me so we can investigate further?

Please feel free to reach out to us at any time!

Best,