I have almost finished building the store over a period of more than one and a half months, about 120 hours, and was preparing the final selection of products and creation of creatives to open the store in August.
On July 24, I received an “Account Termination” notice. The notice stated that I was in “violation of the terms and conditions.
I made three appeals from the “Form” link in the notification email, but have heard nothing.
Since July 27, I have been in contact with the support center (inquiries), etc.
In the middle of our correspondence, on August 1, all of the accounts that we had been using to contact them disappeared due to account termination.
I created a new account on August 1 and continued to communicate with them.
Three days later, on August 4, I received an “account termination” notice for this new account. I made one appeal for this from the “Form” in the notification email. The content of the notice was the same as the earlier account, “Violation of Terms and Conditions”. This account was set up for payment only, nothing else.
On August 1, I created a new account with another email address of the new account, and on August 1, another new account was created with the email address of the old account, and on August 5, the latter account received an “Account Termanation” notice with the same text.
On August 6, the support center sent a message saying, “We cannot answer this question as it is a matter for the department in charge. You should make inquiries, etc. by replying to the notification e-mail.” Finally, I made ‘inquiries’ by replying to the e-mail notifying me of the ‘termination of (the earlier) account’ three times since August 10.
Twice since August 10, I have also conducted “inquiries” by replying to emails notifying me of the “termination of the new account”.
In both cases, as of today, August 24, I have not received any responses.
These are the circumstances of my inquiry.
I just want to open a store on Shopify and start selling products.
I would like to get a Shopify account and start selling products if I can in the future, but with the current situation where I can’t even get an account, I’m afraid I will have to give that up.
