Persistent issue with Shopify Payments verification: after submitting business details, the system repeatedly prompts for more information. Passport was accepted as ID, but the driving license used for proof of address is not being recognized, and the submission appears not to save.
Context: Shopify Payments requires identity and proof-of-address verification to continue accepting payments. The user shared screenshots showing the recurring “submit details” notice.
Troubleshooting attempted:
Support guidance: The system may not be registering/saving changes. Next step is to contact Shopify Support via the provided link for secure, manual collection and review of the required information.
Status: Unresolved in-thread. Action item: user to engage Support for manual verification. Outstanding questions: why the proof-of-address document (driving license) is not accepted and why changes fail to save; these will be addressed through direct Support.
Thanks for following up with me, @newjewels !
We appreciate the urgency to resolve this, and I’d be glad to point you in the right direction for next steps. Since you are still unable to upload the documentation, then we can support you further by manually gathering the requested information.
To do so, connect with our Support team directly to keep our communications secure and private.
We look forward to supporting you,