Hi ,
Why you are allowing fake people or cheaters to create website.
Why you have all cheating merchant website.
Showing products one website took money from me and did not ship products.
Now the website itself unavailable.
Got cheated from the below merchant store in Shopify https://thekitchenmart.myshopify.com/61500424422/orders/ee3a809fb1a4046214a8fe2f8076fdfb/authenticate?key=0ddb652fc902cfef0c5858f98ed5cd11
See the above link for more details
Thanks
Sunu Sam
Hey @Sunu .
Thank you for reaching out, and I’ll be more than happy to help you with your concern.
I am very sorry to learn that you have paid for and not received your order. As Shopify is an ecommerce platform used by merchants to build their businesses upon, I would have no access to information regarding your order. However, with that being said, I do completely understand to order something online and have it not arrive is always disappointing.
When was this order placed? Were you given an idea of delivery date when you placed the order? The easiest and best way to sort this out would be to get in touch with the store directly if possible. Are you able to reply to any emails from the store, the order confirmation email for example? Does the store website have a contact phone number, email, or social media link?
If at least 30 days have passed, and you have neither received the item, nor had a reply from the merchant, then I would advise reaching out to your bank or credit card provider for their advice on next steps. We cannot recover your money for you as we do not operate businesses on behalf of the merchants on our platform. With that being said, we do not condone any type of fraudulent behavior on Shopify, so filing a claim with your bank will trigger an internal investigation with our teams if it happens that this is a Shopify store.
In order to help you out further, I have linked our Online Order FAQ document here with some further steps. I hope this helps but let me know if you need any clarification or if you have any other questions at all.