I Made A Shop And Set It Up and Now Im Getting an error

Shopify Discussion
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1

I Made a Website today tried subscribing to a plan and immediately got my site close with the error “is currently unavailable.” so i made another set it up and go the same issue. Help Me Please!!!

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2

Hello, @Elijha .

I can understand how important having quick and easy access to your store is, so let’s work through this together. The first step here is to ensure the issue is not a local device or browser problem preventing you from accessing your store. To rule this out, can you please try each one of the following steps:

  • Clear your cache and cookies on your browser. After this, completely reboot the browser.
  • Try on another web browser or an incognito window.
  • When using incognito, if you are still experiencing a display issue, confirm you have disabled browser extensions as these can change how the pages look.
  • Try another device or on the Shopify Mobile app.
  • Try another internet connection (example, switch to a cellular network on a phone rather than wifi.)
  • Ensure there are no pop ups being blocked in the web browser.
  • Ensure you do not have any firewalls or pop up blockers enabled on the device

If the problem still persists, then it would be best at that point to reach out to our live support team. Our live support via phone, chat or email can be reached via our support portal here. You need to select the topics that apply to you, and then choose live support via either phone or chat once the option appears to you. I hope this helps!

3

Hello @Elijha ,

It seems like Shopify has made your store inactive due to some reasons, hence, you need to contact the Shopify support team to get this resolved.

Your Shopify store could have been frozen because of one or many reasons. Please refer to this document for more details on the same.

https://help.shopify.com/en/manual/your-account/frozen-store

Let us know if you need any other help.

All the best,

CedCommerce

4

Did you get your store restored, Elijha? I’m having the same issue, my new store was suddenly shutdown after purchasing a monthly plan and I’m still waiting to hear back from support to get it reactivated.