I made an order and the store is unavaiable and i have not got my order yet

I ordered 2 scooters on Xiolingo and oN the shop app it says that the item has been shipped but it has now been 5 working days and 7 normal days and the package still has not arrived i would like to know where my order is or get a full refund

My order number is XIO18599493

The name is Abhaypal Chauhan

If the store is unavailable, and you cannot get a hold of the merchant, then reach out to Shopify support

https://help.shopify.com/en/questions#/contact/