I made two payments in February but don't have shop open?

Payments + Shipping & Fulfilment

Topic summary

A user discovered two unexpected charges in February despite having three closed Shopify stores and wants clarification before reopening one.

Likely Cause:

  • Shopify bills each store separately, even when inactive
  • Charges may be from multiple stores or overlapping billing cycles

Recommended Actions:

  1. Check Settings > Billing to review invoices and identify which stores generated the charges
  2. Contact Shopify Support if charges appear incorrect to request clarification or potential refunds
  3. Once resolved, reactivate the desired store via Settings > Plan

The issue remains unresolved pending the user’s review of their billing details.

Summarized with AI on October 31. AI used: claude-sonnet-4-5-20250929.
1

Hi I really need help. I’m able to sign into my account that has three shops that are not open, however I noticed two payments were made within days of each other in February.

I would like to reopen one of the shops asap but I’d like to know why I am being charged twice first?

2

Hi @Amanikush

It sounds like you may have been charged for multiple stores or overlapping billing cycles. Shopify bills each store separately, so if you had three stores even if they were inactive you might still be getting charged for them.

I’d recommend checking Settings > Billing in your Shopify admin to review the invoices and see which stores the charges are linked to. If something looks off, reach out to Shopify Support for clarification and possible refunds. Once that’s sorted, you can reactivate your preferred store through Settings > Plan and choose a subscription.

Hope this helps!