I mistakenly deleted the shopify discounted shipping rates and carriers.

Shopify Discussion
1

Does anyone know how to reload the discounted rates and carriers we received on our shopify platform?

2

Hi, @CapandQueen !
Thanks for reaching out in our Community Forums and for sharing your concern, I’d be happy to help.

I understand that you accidentally removed your shipping rates. If you are using Shopify Payments or Carrier Calculated Shipping, then you will need to reselect the shipping methods from the available shipping service that you want to provide as options for your customers at checkout. You can do so by following the steps below:

  1. From your Shopify admin, go to Settings > Shipping and delivery.

  2. Next to the shipping profile where you want to add a shipping rate, click Manage.

  3. Next to the zone where you want to add a rate, click Add rate.

  4. Select Use carrier or app to calculate rates.

  5. In the drop-down menu, choose the shipping service that you want to add calculated rates for.

  6. Click Done, and then click Save.

If you are running into issues, feel free to let me know more about your shipping integrations and I will offer more troubleshooting steps!

3

Thanks mac, I have done this however I only see ups and not the dhl or usps that formerly were there.

4

Hi again, @CapandQueen !

Thanks for following up.

That’s very interesting. Typically, you would be able to re-select the carrier services right away unless they have been renamed or if the carrier stopped offering them. In this case, let’s have our team take a closer look. You can get in touch through our Help Center. In order to access our live support, you will want to follow the on screen prompts to sign in, choose your topic and issue, then scroll to the bottom of the help article to view all of the available support options.

Feel free to keep me updated!