I was trying to establish a new shop and activate a monthly membership plan not realizing that I have began another one. I ended up paying for the wrong one that I wanted to delete. Is it possible to get a refund or transfer the credit to the correct shop? I deleted the one I didn’t need but I did make the payment literally minutes before I deleted it. Please help with this.
Hi @VladsArt
Welcome to Shopify and our community forums! I can definitely understand the need to get this sorted out. Our community support team does not have the ability to authenticate merchant accounts, which means we aren’t able to directly view sensitive account details.
In this situation you will want to reach out to our live chat support team for assistance with this. Alternatively, you can reply back to your billing email you received confirming your bill payment for support with this as well.
It is important to note that generally Shopify does not provide refunds, but we understand that situations like this can occur. Our authenticated support will review the accounts and let you know what they can do to help get this resolved.
To access our live support, please follow this link: Shopify Help Center. Next, you will want to follow the on screen prompts to sign in, choose your topic and issue and at the bottom of the help articles provided will be all available live support options.