I need help please

Shopify Discussion

Topic summary

A user received a suspicious email from “info.shopifymailerteamcustomers@gmail.com” claiming to be from Shopify about order fulfillment.

Confirmed as phishing: The email address is fraudulent. Legitimate Shopify communications only come from official domains like @shopify.com, @shopifymail.com, or @shopifyemail.com—never from Gmail addresses.

Recommended actions:

  • Do not click links or download attachments from the suspicious email
  • Mark as spam and report to phishing@shopify.com
  • Verify orders by logging directly into Shopify Admin dashboard
  • Check Settings > Notifications to review legitimate notification settings

Outcome: The original poster believes they’ve been hacked and scammed, expressing intent to delete their Shopify store. The situation remains unresolved regarding the extent of any potential compromise.

Summarized with AI on October 31. AI used: claude-sonnet-4-5-20250929.
2

Hello @Celeste1

No, that email address (info.shopifymailerteamcustomers@gmail.com) is not a legitimate Shopify email. Shopify never uses Gmail addresses for official communications. Their emails always come from @shopify.com or subdomains like @shopifymail.com.

How to Verify Legit Shopify Emails
1 Check the sender domain – Shopify’s emails come from:

.@shopify.com
.@shopifymail.com
. @shopifyemail.com
2 Look at the email content – Shopify does send order notification emails, but they will always be from a Shopify-owned domain, not a personal Gmail account.

3 Log in to your Shopify Admin – If you receive an order notification, log into your Shopify dashboard directly (do not click email links) and check for new orders.

What to Do If You Suspect a Phishing Email
. Do not click any links or download attachments
. Mark the email as spam/phishing
. Report it to Shopify by forwarding it to phishing@shopify.com
If you’re unsure, you can also check Settings > Notifications in Shopify to verify how your order notifications are set up.

Thank you :blush: