I need help with domain

Technical Q&A

Topic summary

A Shopify store owner is experiencing critical issues with their newly purchased and connected domain (www.setapartstitches.com). The site is currently inaccessible due to two main problems:

Technical Issues:

  • SSL certificate shows as unavailable, leaving the store unsecured
  • “Redirected too many times” or DNS errors when attempting to access the site
  • Multiple users have confirmed the link doesn’t work

Troubleshooting Attempted:

  • The owner reports having verified DNS settings and configurations
  • All settings appear correct on their end
  • SSL remains unavailable despite these checks

Current Status:
A community member suggested the errors likely stem from DNS configuration or SSL certificate problems, potentially creating a redirect loop. They offered to help troubleshoot via private message. The discussion remains ongoing as the owner seeks additional assistance to resolve these access issues.

Summarized with AI on October 26. AI used: claude-sonnet-4-5-20250929.
1

Hi, I have been trying to use my shopify link but it does not work. I bought the domain and connected it but it says SSL unavailable and when I click on my website link it says redirected too many times or dnd error. Others have said the link does not work for them either. It is so frustrating because I do not know where I went wrong, may someone help me please? my wesbite domain is www.setapartstitches.com

I have been wanting to talk to a live person but have no luck.

2

Hi @Tyrapalmer127,

I’m sorry to hear you’re having trouble with your domain. It can definitely be frustrating when things don’t work as they should, especially with something as important as your website.

Based on the errors you’re seeing, it sounds like there might be an issue with your DNS settings or SSL certificate. The “redirected too many times” error often happens when there’s a problem with how your domain is pointing to your Shopify store, creating a loop. The “SSL unavailable” message means your store isn’t secure, which is a major issue.

These are common problems, and they’re usually fixable. I’d be happy to take a closer look and help you troubleshoot this in a private message. Feel free to send me a message and we can work through it together.

1 Like
4

Hi, I have done all of these and everything is correct. The SSL is still unavailable.

5

Hi, yes I would like some more assistance but I am unsure of how to msg on here.

1 Like
8

You can check notification or inbox

9

If I may actually ask you what exactly happened to your website domain? @Tyrapalmer127