I need help

It’s been almost two weeks now I am trying to verify my ID on payout but I keep getting run around on support team stating they send me emails but I am not getting any and even on the Shopify support indox. For the ID I keep trying and trying keeps telling me can’t be verified I cleared my cashes on my computer and phone I unlock blockers I tried deferent devices and yet can’t be verified and I keep calling chat support over and over to have Support security team to send me an email but nothing could anyone give me advice what to do.