Can anyone help me how to get intouch with Shopify? Obviously the community cant help with payments. Has Chat gone?
they keep changing and making it more difficult to reach them (like all the companies around the world)
But last I tried this
https://help.shopify.com/en/support/login
and then you click a choice and click and click, and will appear all the contact options, email, chat, etc
Hi there, @JayneMat !
Welcome to the Community! Definitely a great place to gather some input regarding anything about the platform!
With regards to your query, @Pripri provided the link in their response that will lead you to our live support team.
Once you log in your store and choose which account you want to discuss, you will be presented with various possible topics to inquire about, simply choose random one then scroll all the way down when redirected. At the bottom of the page, you will see all the live queues available to you at the time of logging in.
Chargebacks are definitely for our live team to help you out with but let us know if you experience more issues trying to reach them.
Which means I have to log out then so I can log in again ? Because my store is always opened. I simply cut the wifi when I stop working.
Plus, if I got logged out, I never saw the ‘‘Contact’’ option.
The problem is that these days and I wonder why, Contact is never at the bottom of the page, etc. You always have to search for it.
I believe they want to have less staff available and that we turn to forums to get help. Questions I took to forums were the ones I could nto get an answer from you and some people, it is because they could nto find your contact, so, they go to forums… At the end, your ‘‘Contact’’ is difficult to find
I definitely hear and feel your frustrations regarding reaching our support team. I will ensure to pass your feedback along with the proper teams.
As for our process here on the platform, the link provided in my initial response is good to keep at your records as it is a direct link to lead you to our live support team.
Not true, not a direct lin k
Again a link with options fpr us to search, then at the bottom of the page, Contact support and when we click on this, more options except contact
Maybe you have access to different stuff than customers because you work there But NO’ very hard to find and people also complain about this.
It is done on purpose like a lot of large companies are doing these days. No customer service available unless you waste an hour to find it. Like this, they get rid of a lot of questions..because people give up
Come on, if should be Contact and right there, email phone , chat, but no, more research choices…
Are you able to tell us more about the issues you are facing when trying to reach our live support team?
I definitely hear your frustrations about the process to do so and will ensure to forward this to the proper departments.
However, in the meantime, I am motivated to get you connected to our live agents so we can assist you further. Looking forward to hearing more from you.
Hello
I explained what we run into. You click CONTACT and NO, there is no contact, but choices and when you click any of the choices, explanations. NO CONTACTS
It is way too complicated and a waste of time. You can divide your dpts fo contacts like
Contact Billing / Contact Support, etc, etc
Txs
p.s, if other people complain about it , it is because it is not clear
Thank you Pripri. I did eventually find help, however it is soooo frustrating.