I need to send an email to the customer once the order payment status turn paid from pending

Payments + Shipping & Fulfilment
1

I need to send an email to the customer once the order payment status turns paid from pending. Actually Client accepts offline payment for orders and then manually set payment “Mark as Paid”. With that client looking an email should be sent automatically once the payment status turned pending to paid.

2

What about one of the default Shopify payment notifications, like Pending Payment Success?

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Maybe you could experiment with orders being marked pending, then paid and see what sequence triggers that email?

3

I think “Pending Payment Success” can work in my case. Could you please tell me if that works when the order payment status turns paid from pending? If yes then how to work on and get more about that. If it would send an automated email to the client for payment confirmation that would definitely solve my issue.

4

I would test this out by creating an order yourself, so you can see what the customer sees.

For the email, you can view it in preview mode to see what it looks like.

Docs to help for customizing templates:

https://help.shopify.com/en/manual/orders/notifications/edit-template

https://help.shopify.com/en/manual/orders/notifications/email-variables

5

Thank you, Buddy I’ll try. I hope I can get what I’m looking for from them.

6

Hi, did you find out which action triggers these notifications?