Multiple merchants express severe frustration with Shopifyâs customer support accessibility, reporting inability to reach live representatives despite urgent issues.
Primary Complaints:
Specific Unresolved Issues:
Shopify Staff Response:
Greta_3 and other staff repeatedly direct users to the Help Center, recommending cache clearing and incognito browsing. They explain Shopify prioritizes chat/async channels over phone support for âvisibilityâ and âcapacityâ reasons.
Status: Discussion remains open with ongoing complaints. Multiple merchants threaten to leave platform. No satisfactory resolutions documented in thread.
I need to talk to a live person in shopify. Its very frustrating cause theres no contact number to call. When you click support it keeps sending you to a Q& A firom which i doint need.
At this point , I dont even know where this message is going or whose going to read it
PLEASE CONTACT ME ASAP
Jules
Hi there, @cdmjewelry !
Iâm sorry to hear youâre having difficulty getting in touch with us. Weâre available 24/7 via live chat, email, and callback through the Help Center. When it comes to reaching out to our live Support line, Iâll provide some steps here to make it easier:
Youâll then be connected with a Support Advisor who can answer your questions and review your account with you. If you follow the above steps and donât see the support options (live chat, email, etc.), I recommend clearing your cache and cookies and/or using an incognito window to access the Help Center.
You can also always post here in the Community Forums to receive advice from Shopify partners, staff, and fellow merchants.
I hope this helps! Please let me know if you have any other questions.
Iâm having the same problem.
This is the worst. Even their help center doesnât show you or let you create a support ticket.
Where is the create a support ticket in t he help center? You keep saying go t here but there is no link to do so.
Your chat bot canât solve my issue and I need immediate help.
Hi, @1415productions !
Thanks for reaching out. Our Help Center has been updated since my last reply in this thread, and there are different steps for creating a support ticket.
You can now head over to the new Help Center, enter the details of your question into the chat assistant, and click I still need help to be connected with a Support Advisor. Once youâre connected the advisor can read over your conversation and work on resolving your issue.
Please let me know if you have any other questions!
Itâs baffling really Iâve spent over 30 minutes trying to talk or chat with someone on Shopify but itâs looking hopeless. The bot is almost useless, if you click âI still need helpâ it just repeats the same thing which is really annoying.
Hi, @Benergy !
Thanks for jumping in, and Iâm sorry to hear youâre having trouble getting in touch.
What youâre describing definitely isnât the experience we want our merchants to have. I recommend trying some local troubleshooting such as clearing your cache and cookies and/or using an incognito window, and accessing the Help Center again. Ensure that youâre entering the details of your issue into the chat assistant and then clicking I still need help. Alternatively, you can enter the details of your issue, and send another message requesting to be connected with support.
Please let me know how that goes, and if you have any other questions!
Why, not just âpick up the damnâ phone. And drop the, dodging customers all the time?
Hi, @Necxium .
Thank you for sharing your feedback. Merchant experience has been & continues to be our first priority â weâre always looking at our service offering to ensure it continues to meet the needs of all merchants. At this point in time, weâre prioritizing live chat and async channels due to the visibility they give us into your journey with Shopify to date, and the ease that we can then connect you with other resources and teams as needed. Additionally, weâve implemented the new Help Center to assist more merchants in less time, in a way that we canât with phone support due to capacity.
Thank you again for sharing your thoughts, and weâre open to any other feedback you may have.
This is nothing but gaslighting. It is not possible to reach a live person at SHopify. They take your money but then you are all alone. Absolutely worst customer service EVER
Hi, @CC88 .
Thank you for sharing your feedback. Can you confirm whether you can connect with our team through the Help Center? Simply enter the details of your issue into the chat assistant and click I still need help to be transferred to a Support Advisor.
Please let me know if thereâs anything else I can help you with!
Hello please help me
Shopify I have Rs 12000 stuck please help. Please return my money, I am very worried. Now even my supporter is not responding, what should I do, help me, return my money, please please please please.
I have reported many times, I have complained many times, no one is helping me, I am from a very poor family, I want my money please.
Help! Iâve spent hours trying to figure out how to contact a real person at Shopify. I cancelled an account I had yet Shopify took it upon themselves to continue charging me not once a month but twice for $105 and $39 per month. Itâs insane that you can steal my money. Iâve filed fraud charges with my credit card company. Please, contact me and please give me my money back!!! I donât have an active Shopify store.
Hi, @SpaGirl . Shopify only charges active stores. If you are seeing unknown charges I recommend reviewing this guide on unknown charges from Shopify to determine where the charges are coming from. Typically this happens when a store has not been fully closed, or when merchants have accidentally opened additional stores. If you still need more help, you can contact our support team through the Help Center here. When you visit this page youâll need to type your issue or question to the Help Center assistant so it can direct you to the resources and team you need for more help. If it asks you to log in, please tell the Help Center assistant that you canât log in and it will present you with options to contact support. This option will likely say Account Support. If youâre not seeing that option, you should see an I still need help button at the bottom of the chat box that you can click to get more help.
Same here, every time shopify advisors are just coming and asking us to explain the whole issue again and dont even read the tickets properly, there is no help available, they are very late to respond, i have an issue going since 27th february that my all orders are showing up late in my system and shopify tecnical team is least bothered to resolve teh issue.Tired of chatting daily with shopify advisors
Dear Greta, this is false statments that you are giving here, last 27th february onwards my shopify store BONYHUB is receiving the orders late in my admin panel after 6 to 8 hours time gap and shopify adviors are so unaware and not experianced as they ask me teh whole issue again even after providing the ticket numbers they are not bothered to read teh problem and resolve it or escalate it. I ahve been working with shopify for last 7 years as a merchant and now i can say that my issue is unresolved since last 2 months and no action has been taken till date to resolve it only false promises and false apologies.
Yes defintely no one is helping on shopify adviors they just come on the chat and apaologize thats all why the shopify advsiors are kept for . Very unhappy as last 2 months my techncial issue in shopify admin which is big blunder by shopify of not dispalying orders in my panel for 8 hours is constantly going on and on .
this is false statments that you are giving here, last 27th february onwards my shopify store BONYHUB is receiving the orders late in my admin panel after 6 to 8 hours time gap and shopify adviors are so unaware and not experianced as they ask me teh whole issue again even after providing the ticket numbers they are not bothered to read teh problem and resolve it or escalate it. I ahve been working with shopify for last 7 years as a merchant and now i can say that my issue is unresolved since last 2 months and no action has been taken till date to resolve it only false promises and false apologies.
Dear Greta, false statments are being given by shopify help center here , last 27th february onwards my shopify store BONYHUB is receiving the orders late in my admin panel after 6 to 8 hours time gap and shopify adviors are so unaware and not experianced as they ask me teh whole issue again even after providing the ticket numbers they are not bothered to read teh problem and resolve it or escalate it. I ahve been working with shopify for last 7 years as a merchant and now i can say that my issue is unresolved since last 2 months and no action has been taken till date to resolve it only false promises and false apologies.