I cant cancel membership, i go to my account, says stores inactive and i shouldnt be charged, now i have 2 months of charges and an inactive store and no way to cancel.
Topic summary
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Issue: A user is being charged monthly despite never selecting a plan. Their store shows as inactive, and they cannot find any way to cancel, resulting in two months of charges.
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Likely cause: The account was not fully or properly deactivated, which can allow billing to continue even if the store appears inactive.
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Recommended action: Contact Shopify Support through the Shopify Help Center. Use the AI chat and proceed until the “I still need help” or “chat with a support advisor” option appears, then request proper account deactivation to stop further fees.
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Status/outcome: No resolution reported in the thread. Key open questions include whether the user can obtain refunds for the two months charged and the exact steps Shopify will take to confirm deactivation and prevent future billing.
Hi @esheffo99 !
This is most likely due your account was not properly deactivated which is why it incurred fees. If you do not have an option to deactivate your account, I highly suggest that you reach out to Shopify support team as they can help you deactivate your account properly and to will make sure that it will not incur any more fees. You can reach out to them by going through their Shopify Help Center and enter your concern on AI chat box, respond to it until the “I still need help” or “chat with a support advisor” option appear.