I paid 5000 inr for shoplift trial I canceled the trial in less than 10 hours when will I get refund

Shopify Discussion

Topic summary

A user paid 5000 INR to start a Shopify trial and canceled within 10 hours, seeking a refund.

Current Status:

  • According to Shopify’s standard refund policy, subscriptions canceled after 10 hours typically don’t qualify for refunds
  • However, exceptions may be possible on a case-by-case basis

Recommended Action:

  • Contact Shopify Support directly through the Help Center or admin panel
  • Provide store URL, email, and transaction details for the 5000 INR charge
  • If approved, refund processing may take up to 10 business days

The issue remains unresolved and depends on Shopify Support’s decision regarding an exception to their standard policy.

Summarized with AI on October 29. AI used: claude-sonnet-4-5-20250929.
1

I want a refund of my 5000 inr which I paid before starting my trial I canceled the subscription in 10 hours

2

If you have been logged out for a period of ten hours, you are not entitled to refunds on subscriptions according to Shopify’s refund policy.

However, there is a possibility for you to get an exception.

Reach out to Shopify Support through the Help Center or your admin panel including your store URL, email as well as transaction details for the charge of 5000 INR.

It may take up to 10 business days for the processing of refunds once approved.