I paid one month ago and didnt received anything

Hi,

I paid my order one month ago and i didnt received anything, in my orders i can see that my order was received but not in my delivery address…I’m in Spain and the order is in China. Please can you help me? I tried to contact with merchant but his email doesnt exist, help me please, that was a joke? My order is 2426 and the merchant is deirdres

We cannot do anything, you have to connect with shopify support team. Good luck

How I connect with them?

El El lun, 13 abr 2026 a las 22:39, mastroke <notifications@community.shopify.com> escribió: