I paused the Loox Application and all my Reviews are gone

Shopify Apps
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Topic summary

  • Issue: After pausing and uninstalling the Loox Product Reviews app, all previously imported reviews no longer appear on the store.

  • Third‑party guidance: For app-specific data, contact the app’s support. If the reviews were originally imported from elsewhere, they can be re-imported upon reinstalling. Reminder on data ownership: always back up data; some apps store data on Shopify (e.g., metafields), others only on their own servers.

  • Official update (Loox): Reviews and data are retained on Loox servers for up to one year after uninstall. After one year, data is deleted due to GDPR requirements (EU data protection law). If it’s been less than a year and reviews aren’t visible after reinstall, contact support@loox.io for assistance.

  • Next steps/outcome: The store owner will reactivate the Loox app to check if reviews reappear and will reach out to Loox support if needed.

  • Status: Ongoing; recovery depends on time since uninstall (<1 year). Unresolved until reactivation and/or support follow-up.

Summarized with AI on January 28. AI used: gpt-5.
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For third party services you need to contact that third parties support directly.

If this means you had the reviews before and you imported them into the app.
That means you would be able to do so again when reinstalling the app.

Beyond that the lesson here is data ownership.

Backup data & know where the data is stored.

Some apps may use metafields to store the info directly on shopify others may store your data in externally in proprietary formats that you cannot access when done with that service.