i purchase the Shopify domain for yearly payment, Domain not working

Topic summary

A user purchased a Shopify domain with yearly payment, but the domain is not functioning. The billing status has been stuck on “processing” for an extended period. An attached screenshot appears to show the billing or domain status interface. The user is requesting assistance to investigate and resolve the issue so the domain becomes operational.

Summarized with AI on October 31. AI used: claude-sonnet-4-5-20250929.

Hi,

i purchase the Shopify Domain for yearly payment, but its not working, billing statis is processing for so long time. Kindly check and update the issues.

*domain not working.