I really need the refund for the subscription

Shopify Discussion

Topic summary

A user was unexpectedly charged over $450 USD (~$600 CAD) for a Shopify subscription they forgot to cancel after not using it for 3 months. They urgently need a refund.

Recommended Actions:

  • Contact Shopify Support immediately via chat, email, or phone
  • Provide account details: store name/URL, email, charge date and amount
  • Clearly explain the 3-month non-usage period and request a full refund
  • Remain polite but persistent; escalate to a supervisor if needed
  • Review Shopify’s Terms of Service regarding refund policies

Current Status: The issue remains unresolved and awaits Shopify’s response to the refund request.

Summarized with AI on October 31. AI used: claude-sonnet-4-5-20250929.
1

I forgot to cancel the subscription which I have not used for 3 months and I just got over $450 USD billed wich is over $600 on CAD. I really need the refund on this is there anyway to get refund on it. I really need this money right now :weary_face: please help

2

Hi,

This is Richard at PageFly - Shopify Advanced Page Builder app.

I understand you’re in a difficult situation. Getting charged for a subscription you haven’t used is frustrating, especially when it’s a significant amount of money. Here’s how to approach getting a refund from Shopify:

1. Contact Shopify Support Immediately:

  • This is the most crucial step. Explain your situation clearly and calmly.
  • Be prepared to provide the following information:
    • Your store name and URL.
    • The email address associated with your Shopify account.
    • The date of the charge.
    • The amount of the charge.
    • Explain that you haven’t used the subscription for three months and forgot to cancel.
    • Clearly state that you’re requesting a full refund.
  • Shopify has multiple ways to contact them, so try using chat, email, or phone support.

2. Be Polite and Persistent:

  • While you’re understandably upset, maintaining a polite and respectful tone will increase your chances of a positive outcome.
  • Be persistent in your request. If the first support representative can’t help, ask to speak with a supervisor or manager.

3. Reference Shopify’s Terms of Service:

  • Review Shopify’s terms of service regarding refunds and subscription cancellations.
  • While they may not guarantee refunds in all cases, it’s helpful to be familiar with their policies.

Hoping my solution helps you solve your problem.

Best regards,

Richard | PageFly