Can someone please explain this. It seems to be regarding Shop Pay Installments and Two-Step Authentication. But it says that my payouts and Shop Pay Installments are paused. I just set up the two step authentication system so would that fix the issue and allow us to accept payments or allow customers to pay-however this works?
Hi, @VacuumSewing . I’m happy to help you out with this!
I can’t be certain without looking into your account, but it sounds like you’re speaking about the new requirements to enable two-step authentication when using Shopify Payments. The use of Shopify Payments now requires users to activate two-step authentication to help ensure the security of their financial information. Industry data shows that it stops 99.9% of compromises, so this extra layer of security becomes significant in preventing security breaches that can lead to misdirected payouts and other financial losses.
If this is what’s happening and you enabled two-step authentication following this guide, that should resolve the issue. That being said, I recommend speaking with our live support team here so we can be sure. I’m not able to see your account information over the Shopify Community, but if you reach out to us through that page we can authenticate your account and review it in more detail. You can follow these steps to request support:
- Start on this page.
- Log in to your account.
- Select a topic most related to your question or problem.
- Continue to the support options listed under the suggested articles and guides.
Please let me know if you have any questions! I also wanted to share this guide on account security best practices in case you’re interested in learning more.