Blockheadz are powered by Shopify. I talked to their support, and we agreed on that they could send me a sold-out plushie, however, after I have sent them the payment, they stopped replying. It’s been a month and a half, I tried contacting them in other ways but with no effect.
What can I do now?
Hi @Unified00
I’m sorry to hear about your experience. That store seems to have a specific sales model and a long delivery time. Some items are out of stock, and one that does not say it will be delivered next May or April.
It is not a new store, the domain is over a year old, and they also have X and Instagram, you can probably contact them there too. So they do not look like a scam. They have flaws like no other contact details besides phone. I would like to see address, phone, business info…
If you have order details, email, or something else you can report a merchant (choose Issue with the order)
https://www.shopify.com/legal/tools/report-an-issue/report-a-merchant that way Shopify can be involved.
Good luck