I sold an item for $28 USD but it's displaying as $28 CAD in my dashboard

Technical Q&A
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Topic summary

A Canadian seller encountered a currency display discrepancy where a $28 USD sale appeared as $28 CAD in their dashboard and analytics, while the payout section correctly converted it to $39 CAD.

Root Cause:

  • The issue stemmed from having USD set as the store currency instead of CAD

Resolution:

  • Changing the store’s currency setting in Settings → Store Currency fixed the display problem
  • The payout section was already handling conversions correctly

Support Access:

  • The seller initially struggled to reach customer support via chat
  • Alternative contact methods suggested include Twitter (@ShopifySupport) or email, though the specific email address wasn’t provided in the thread
Summarized with AI on October 30. AI used: claude-sonnet-4-5-20250929.
1

I’m in Canada. I’m selling a few items for USD. I sold one for $28 USD. My payout section converts it correctly and displays it as $39 CAD. However, my dashboard and analytics page are displaying the total sales as $28 CAD.

This is very confusing to me. How can I fix this behavior? I think my dashboard and analytics page should also convert the total sales in CAD.

I need to sell the items in USD and I’m using a Canadian bank. Please help.

I tried to reach out to customer support but the chat is not working. No one is responding on the chat.

1 Like
2

Thanks a lot! that fixed the problem. I was using USD as store currency. That caused the bug.

3

Sounds like a reporting glitch. Check Settings Store Currency to confirm your store’s currency. In Reports and Analytics see if you can adjust the currency display. Shopify support can be slow try reaching them via Twitter @ShopifySupport or email

1 Like
4

I fixed the bug by changing store’s currency. What’s Shopify support team’s email address? I can’t find it anywhere.