I tested my store with bogus gateway and had to deactivate my Paypal. How do I reactvate it?

Payments + Shipping & Fulfilment
1

The option for Paypal has ceased to exist on my entire store

2

Hey, @Turfah09 .

Welcome to our Community forum! Thanks for bringing your question here. I completely understand the importance of being able to reactivate PayPal, so let’s get to the bottom of this.

I understand that you originally deactivated your PayPal account, so to set it up again you can follow these steps:

  1. Ensure that you’re using the same email address for your PayPal Business and Shopify account.
  2. Log into your Shopify Admin Dashboard.
  3. Click on the “Settings Tog” button, which can be found in the far left corner.
  4. Go to “Payment Providers.”
  5. You will then need to click “Activate” to activate your PayPal account. You will need to enter your password.
  6. At this stage, you can change your PayPal account if you wish by entering an email address of the one which you would like to use.
  7. If you are already logged into your PayPal account on the same browser, it will automatically select that PayPal account, and you will need to click "Grant Permission."
  8. Go to the “PayPal Permissions” page and click “I Give Permission” to allow the integration between PayPal and Shopify to be completed.

For reference, check out our help document: Set up PayPal on your Store. Please give that a try and let me know how it goes. In the meantime, I’d love to hear more about your business. Is this a new venture for you? What type of products will you be selling?

Talk soon,

3

Hey, @Turfah09 .

Just checking in with you. Were you able to reactivate the PayPal gateway? If not, I’m more than happy to continue helping. I want to ensure that you receive all the support you may need.

Best,

4

Hi Luna,

I have not been able to reactivate it as the Paypal option does not even
exist for us to be able to reactivate it.

Best Regards,
Turfah

5

Hey, @Turfah09 .

Ah, I see. Thanks for getting back to me. We definitely want to help. We’ll need to access your account to look into this further. Currently, we cannot provide account-specific support in the Community forum. For that reason, please visit our Help Center and log in to your account to create a support request. Once you have logged in, type your request in ‘Ask about a topic’, scroll down to ‘Get Support’ and then click 'Continue.

Best,