When I create an order in Shopify back office and add a custom item I can’t add a picture. I am trying to utilize this for a jewelry store that does repairs, and they need a photo of the item they are repairing on the order invoice. How can I do this?

I would also lie this feature!!! I create custom tile murals. I used to use Paypal to invoice them and could add images (Customer Approved artwork, attached for liability/protection) . With Shopify, I am unable. It should be a simple fix for the Shopify Dev team.

Hi, @ediver7 ! Welcome to Shopify Community. Thank you for sharing your feedback with our community and thank you to, @CaptBret , for seconding this need. As you may have figured, while you cannot add an image to the custom item at time of creation, I wanted to check if adding the image to the or…

Olivia, I was able to add a photo in the order timeline, is there a way (3rd party app, etc) to print an invoice with the order timeline on it?

Thanks for joining our thread, @ediver7 . I believe at this time it can only be accessed via API which would require working with a developer or Shopify Expert . I will keep this question pending for a few days while I dig into the options and research this further to update this thread. Warm regar…

Olivia, No, this does not provide a solution whatsoever. As an e-commerce platform, I am actually quite shocked that this is not a standard feature. Let me explain, my scenario: I have been custom printing products for customers since 1992. Pre-E-Mail. Pre-Internet. Pre-E-commerce. I have had many…

Olivia, I spent an hour on typing a reply that is being blocked due to HTML. I had no links in my reply. I want the Shopify Community to see my reply. Damn this platform is becoming a shambles.

Hello again! I appreciate your feedback and can understand your frustration @CaptBret . After spending some time researching this, I have found this ask is not currently possible and we recommend consulting with a Shopify Expert to see if this can be done on your specific store to suit your needs. …

Olivia, I am needing the exact same thing as CaptBret. We do custom Apparel and do a lot of B2B apparel so adding this as a product for someone else to see and never purchase because it’s a Trade Mark product that I only have the approval of the Business to sell to. Now I remember a few years ago I …

Second this. I sell custom 3D prints, being able to add a photo of the product seems like a no-brainer. @Olivia_2 , if this is possible via the API, and this is not within Shopify’s development scope for the near future, could we get a blog or article explaining at a high level how to achieve this.…

This thread was started over a year ago… is there still no function to add photos to custom orders? I use the clumsy workaround of adding a photo in the “comments” portion of an order, but this is hardly elegant. I too wonder, how hard can this be for the Shopify developers to implement, and more …

I want to add photos to custom orders.

Shopify Discussion

kevingraehl March 5, 2025, 9:04pm 12

Why this is not a thing, I just don’t understand.

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I want to add photos to custom orders.

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