I want to add photos to custom orders.

Shopify Discussion

Topic summary

Multiple merchants need the ability to attach images to custom/draft orders in Shopify, but this feature is currently unavailable.

Primary use cases:

  • Jewelry repair shops requiring photos on order invoices
  • Custom tile mural creators needing customer-approved artwork attached for legal protection
  • Custom apparel businesses working with B2B trademark products
  • 3D printing services wanting product images included

Current workaround:
Images can be added to the order timeline (via comment attachments), but these don’t appear on printed invoices or customer-facing documents.

Key limitations:

  • No native way to include images in draft order creation
  • Timeline attachments only accessible via API (requires developer/Shopify Expert)
  • Previous POS app image feature was removed

Business impact:
One merchant emphasized legal liability concerns—without documented proof of customer-approved artwork on invoices, disputes over custom orders (ranging $100-$10,000+) could result in significant financial losses.

Status:
Shopify staff acknowledged the request and forwarded feedback to developers but confirmed no current solution exists. The discussion remains unresolved after over a year, with growing frustration about what users consider a basic e-commerce feature.

Summarized with AI on October 31. AI used: claude-sonnet-4-5-20250929.
5

Thanks for joining our thread, @ediver7 .

I believe at this time it can only be accessed via API which would require working with a developer or Shopify Expert. I will keep this question pending for a few days while I dig into the options and research this further to update this thread.

Warm regards,