I’m stuck with an old bank account that is closed and I was wondering if anyone has had this problem before I just need to change the old Account number but my old bank account isn’t releasing the information.
Hi there @gnarlybrxwn
In this case you’ll want to reach out to our live support on this page. Our Support Advisors would be able to start the process of getting your payout bank account changed. They will likely need to escalate this to our Account Integrity team who will be able to review your account and help you make this change. When you reach out to them you can also ask them to put a temporary hold on your payouts so that the money doesn’t go to the incorrect account.
You may also be able to find the bank account information in the following places:
- A Void Cheque
- A Direct Deposit form or Bank statement
Please let me know if you have any other questions about this! I’m happy to help further.
That link hasn’t sent me to your live support. It instead sent me to a FAQ.
Hi @gnarlybrxwn
That is the correct link to reach our live support. When you visit the link here, you can follow these steps to request a chat, call, or email:
- Log in to your account.
- Type in keywords for your issue in the Search field and click Search.
- You will then notice common questions and help guides related to your issue. Under that you will see the option to Get support. Click Continue.
- Then you will see the options to chat with us, email us, or request a callback.
Let me know if you have any trouble with those steps!
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Thanks I got it now!
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