I want to create a new payment status

Payments + Shipping & Fulfilment
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Topic summary

  • Context: Orders imported from Amazon into the website are automatically assigned the payment status “paid.” An email marketing platform ingests all orders marked as paid.
  • Problem: Amazon-provided customer emails are invalid [email removed] ggg), yet they are still added to the email platform, consuming the account’s contact quota.
  • Request: Ability to change or create a different payment status specifically for marketplace (Amazon) orders so they won’t be captured by the email platform as “paid.”
  • Outcome/Status: No answers or decisions provided yet. The key open question is whether a new or custom payment status can be configured to prevent these contacts from being imported.
Summarized with AI on December 14. AI used: gpt-5.
1

We work with Amazon, and when an order is imported into our website, it is automatically marked as “paid.” The issue is that we use an email marketing platform that captures all orders marked as “paid.”

The main problem is that all emails from Amazon are bounce@gggg, meaning the emails are invalid. However, they are still being added to the email platform, which is limiting the number of available contacts on my account. So i want to see if is possibel that we can change or create a new payment status for that marketplace?