I want to send email to customer after uninstall app

Shopify Apps

Topic summary

A developer seeks guidance on sending emails to merchants after they uninstall their Shopify app.

Initial Confusion:

  • The original poster shared code snippets for querying customer information (both all customers and single customers) but the connection to their goal wasn’t immediately clear.
  • Questions arose about why they needed customer IDs and whether they wanted to email customers or merchants.

Clarification & Solution:

  • The developer clarified they want to email merchants (not customers) upon app uninstallation.
  • The recommended approach is to use the APP_UNINSTALLED webhook to trigger the email.
  • This webhook captures the merchant’s contact information when the app is uninstalled, enabling automated follow-up emails.

Outcome:

  • A specific endpoint was shared for implementing this functionality.
  • The developer acknowledged the solution with thanks.
Summarized with AI on November 8. AI used: claude-sonnet-4-5-20250929.
9

Thanks

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