I Want To Unlink My Domain From A Store That I Can't Access?

Shopify Discussion

Topic summary

  • Issue: A user linked a purchased domain to a previous Shopify store they can no longer access. Attempts to remove DNS/host records in GoDaddy and connect the domain to a new Shopify store fail with the error: “A store with that domain name already exists.”

  • Key detail: Deleting DNS records at the domain registrar did not free the domain within Shopify. The domain remains associated with the old, inaccessible store.

  • Official guidance: Only Shopify’s authenticated support (account-verified support) can disconnect the domain from the old store. The user may need to provide proof of domain ownership (e.g., screenshots from the domain host). Support access link was provided.

  • Similar case: Another participant asked to unlink a domain from a deactivated store. They received the same direction to contact authenticated support; community forums cannot perform this change.

  • Status/next steps: No in-thread resolution. Action required is to contact Shopify authenticated support with ownership evidence to have the domain unlinked.

Summarized with AI on January 15. AI used: gpt-5.
1

I bought a domain name and linked it with a shopify store, now i don’t have access to that store any more, i tried to delete the host record on my GoDaddy dashboard, and tried to link the domain to a new store, unfortunately i still get this message:

There is 1 error:
A store with that domain name already exists

what can I do to resolve this.

thank you.

2

Hi Youssef,

I trust your well, please do.

3

Hi @Preean1

In this situation you will need to contact our authenticated support team to assist in disconnecting that domain. You may need to provide some screenshots from your domain host proving that you own the domain in question. Our support team will be happy to help you with this. To access our authenticated support, please follow this link: Shopify Help Center.

4

hey shay can you please help me unlink my domain from my deactivated store ?

5

Hi @Mish3ali96

This is not something I can assist with through our community forums. Please follow the steps I shared above to contact our authenticated support team for further assistance with this.