Hi again, @JoshuaVDK .
I noticed from your most recent screenshot you shared, you typed I don’t have a store. Instead, could you try following the steps and screenshots below to access our Chat with us option.
I’d like to outline the steps to access support through the Shopify Help Center to ensure you’re able to connect with our team.
How to contact Shopify Support:
- Navigate to the Shopify Help Center.
- In the Help Center Assistant chat box, please type I can’t login.
- Once you have entered I can’t login, you’ll be presented with options ex. Account Support.
- Click Account Support. This should route you to the page Can’t log in to your Shopify account.
- Scroll to the very bottom of the page to see our Chat with us option under Get Support.
(See screenshots below for reference)
I hope this helps!