Hi, @JoshuaVDK .
Thanks for posting to the Shopify Community.
I understand you were recently billed for an account you mentioned that was closed. You also addressed that you do not have additional accounts active.
I’d recommend using our Recovery Tool and entering any email addresses you’ve created. If there is a Shopify store associated with that email address, our system will send you a list of emails to your inbox. I know you mentioned that you have checked emails linked to Shopify and are unable to locate a bill. Have you tried using the search bar in your inbox to filter for Shopify Billing emails?
Here are some other possibilities that may be related to the charge:
- You made a purchase from a store that uses Shopify Payments. The charge will be displayed as SP * .
- You were debited for a negative balance on your Shopify Payments account due to actioning a refund or incurring a chargeback.
- You were debited for a Shopify Capital repayment or remittance.
- You share a payment method with others, and another person might have created the account.
- You might have entered your payment method into a client account.
Lastly, if you’re still unable to locate the charge, it would be best to contact our support team. You should still be able to access support with an inactive account. When navigating the Help Center, please log in and select your store from the Inactive list. Next, type your question to the Help Center Assistant and select the option ‘I still need help.’ You’ll then be presented with additional options to chat with an advisor. I recommend providing the advisor with the 9-digit bill number from your statement, and you might be required to provide an image of the charge.
I hope this helps!