Hi, @JoshuaVDK .
I’ve tested out the steps I shared in my previous reply without being logged in.
When communicating with the Help Center Assistant, I typed can’t login into the chat box. I was then presented with the option to click Account Support, and it redirected me to the Can’t log in to your Shopify account page. Once on this page, please scroll to the very bottom of the page to see our Chat with us option under Get Support.
From the steps listed above, could you try this using an incognito window, a different browser, a different device or by clearing your cache and cookies?
Lastly, in the most recent screenshot you shared displaying your Inactive account, could you try clicking the account to see if it routes you to our support page?
Thank you!